Data Protection Declaration of Hanseatic Energy Hub GmbH

The EU General Data Protection Regulations (from here on GDPR) apply throughout Europe. We would like to inform you about the processing of personal data carried out by our company in accordance with this regulation (compare Articles 13 and 14 GDPR). If you have questions or comments on this data protection declaration you may direct them to the place given in points 2 or 3 at any time.

Table of Contents

OverviewII. The data processing in detailIII. Rights of persons concernedIV. Glossary
  1. Scope of application
  2. Controller
  3. Data protection officer
  4. Data security
  1. General information on the data processing
  2. Calling up the Website / Application
  3. Application
  4. Contacting
  5. E-Mail
  6. Social Media Plug-ins
  1. Right to object
  2. Right of Access
  3. Right to rectification
  4. Right to erasure (“Right to be forgotten”)
  5. Right to restriction of processing
  6. Right to data portability
  7. Right to revoke consent
  8. Right to lodge a complaint

I. Overview

In this section of the data protection declaration you will find information on the scope of application, on the person responsible for the data processing, his data protection officer and on data security.

1. Scope of application 

The data processing done by Hanseatic Energy Hub GmbH can essentially be split into two categories:

  • For the purpose of implementing application processes all necessary data will be processed by the Buss Group GmbH & Co. KG. This function will be taken on for all companies that Hanseatic Energy Hub GmbH commission.
  • When the Hanseatic Energy Hub GmbH website/application is called up various information between your terminal device and our server will be exchanged. This may also be personal data. The information collected in this way will be used, amongst other things, to optimize our website.

This data protection declaration applies to the following offers:

  • Our Online offer, available at
  • Always, whenever this data protection declaration is referenced from one of our offers (e.g. Websites, subdomains, mobile applications, web services or integrations in third party sites), regardless of the way in which you call up or use these.

All of these offers will be referred to collectively as “Services”. 

2. Controller

The controller of the data processing - so the one who decides on the purposes and means of the processing of personal data - in connection with the services is: 

Hanseatic Energy Hub GmbH
Am Sandtorkai 48
20457 Hamburg 

Phone: +49 40 3198-0
Telefax: +49 40 3198-2000

3. Data protection officer

Contact to our data protection officer you may get in touch as follows:

Dipl.-Kfm. Marc Althaus
Frapanweg 22
22589 Hamburg

4. Data security

To develop the measures called for in Art. 32 of GDPR and thereby attain a level of protection appropriate to the risk, we have in our company established the Information Security Standard according to ISO/IEC 17799:2000.

The recommendations of ISO/IEC 17799:2000 include requirements and assistance for various control mechanisms for information security, as well as concrete measures for the organizational and technical protection of IT infrastructures. They are designed with the aim of ensuring an appropriate level of protection.

II. The data processing in detail

In this section of the data protection declaration we will provide you with detailed information on the processing of personal data within the framework of our services. For the sake of clarity we organize this information according to specific functions of our services. During normal use of the services different functions, and therefore also different processing, may take effect either in succession or at the same time.

1. General information on the data processing

Unless otherwise indicated, for all of the following processings, applies:

a) No obligation to provide
There is neither a contractual nor legal obligation to provide personal data. You are not obliged to provide data.

b) Consequences of non-provision
The consequence of not providing data that is required (data that is marked as mandatory information when entering it) is that the service concerned cannot be provided. Other than that the consequence of non-provision if necessary is that our services cannot be provided in the same form and Quality.

c) Consent
In various cases you have the option of also giving us your consent in connection with the processing described below (if necessary for part of the data) for further processing. In this case we are providing you with information in connection with the submission of the respective declaration of consent separately, on all modalities and the range of consent and what we aim to do with this processing.

d) Transfer of personal data to third countries
If we transfer data to third countries, that is countries outside of the European Union, then the transfer takes place exclusively in compliance with the legally controlled admissibility requirements.
The admissibility requirements are regulated by Art. 44-49 GDPR.

e) Hosting with external service providers
Our data processing to a large extent is done using so-called Hosting Service Providers, who provide us with storage space and processing capacities in their data centres and under our instruction also process personal data on our behalf. These service providers process data either exclusively within the EU or with the aid of the EU standard data protection clauses we have an appropriate level of data protection guaranteed.

f) Transfer to state authorities
We pass on personal data to state authorities (including law enforcement agencies), if this is necessary to fulfil a legal obligation, which we are subject to (legal basis: Art. 6, para. 1C) GDPR) or if it is required for the enforcement, execution or defence of legal claims (legal basis Art. 6, para 1 f) GDPR).

g) Storage duration
We do not store your data any longer than we need it for the respective purposes of processing. If the data is no longer required for the fulfilment of contractual or legal obligations it will be periodically deleted, unless it is temporarily still necessary to retain it. Reasons for this could include, for example:

  • The fulfilment of commercial and tax law retention obligations
  • The procurement of evidence for legal disputes in the course of legal statutes of limitations

It is also possible for us to continue to store your data, if you have expressly given us your express consent for this.

h) Categories of recipients
Besides the explicit categories of recipients given below, personal data may, if necessary, also be sent to the following categories of recipients: Shipping providers, telephone and fax providers.

i) Data categories

  • Person master data: Title, salutation, forename, surname, date of birth
  • Address data: Street, house number, if necessary address additional address information, postcode, place, country
  • Contact details: Telephone number(s), fax number(s), E-mail-address(es)
  • System data: System experience, type of system, system height
  • Login information: Information on the service you logged in via; time and technical information on login, confirmation and logout; data given on Login
  • Application information: CV, references, evidence, work samples, certificates, Pictures

2. Calling up the Website/Application

Here we will describe how we process your personal details when our services are called up. We point out in particular that the sending of access data to external content providers (see under b), due to the technical functioning of the information transfer, is inevitable.

a) Informationen on processing

Data categoryIntended purposeLegal basisLegitimate interest, if applicableRetention period
Access dataEstablishing a connection, display of contents of the service, detection of threats to our website based on unusual activity, troubleshootingArt. 6 para. 1 f) DSGVOProper functioning of the services, data security and business processes, prevention of abuse, prevention of damage by interference with information systems7 days


b) Recipients of personal data

Categories of recipientsAffected dataLegal Basis for the data transferLegitimate interest, if applicable 
External content providers who provide content (such as images, videos, embedded posts from social networks, ad banners, fonts, update information) that is necessary to display the serviceAccess dataArt. 6 para. 1 f) DSGVOproper function of services, (accelerated) display of content, creating added value for users (such as route maps) 
External Internet agenciesAccess dataJob processing (art. 28 GDPR)  
Associated companies charged with maintaining the websiteAccess dataJob processing (art. 28 GDPR)  
Hosting Service providerAccess dataJob processing (art. 28 GDPR)  


3. Application

In a regular application process, we process your personal data in the following ways:

a) Informationen on processing

Data categoryIntended purposeLegal basisLegitimate interest, if applicableRetention period
Address data, contact dataIdentification, making contact, communication to initiate contractArt. 6 para. 1 b) DSGVO 6 months
Personal master dataIdentification, 
making contact, verifying age
Art. 6 para. 1 b) DSGVO 6 months
Application dataApplicant selection Art. 6 para. 1 b) DSGVO 6 months


b) Recipients of personal data

Recipient categoriesData affectedLegal basis for transmissionLegitimate interest, if applicable 
The company charged with application selectionAll under a)Job processing (Art. 28 DSGVO)  


4. Contacting

Here we describe what happens with the personal data you provide when getting in contact with us:

a) Information on processing

Data categoryIntended purposeLegal basisLegitimate interest, if applicableRetention period
Contact data (mail required field)Enquiries from customers and interested partiesArt. 6 para. 1 f) DSGVOProcessing enquiriesEnquiry processing period
Address dataPostal addressArt. 6 para. 1 b) and f) DSGVOProcessing enquiriesEnquiry processing period
Personal master dataEnquiry processing customisationArt. 6 para. 1 f) DSGVOEnquiry processing customisationEnquiry processing period
Free textInformation about requestsArt. 6 para. 1 f) DSGVOProcessing enquiries

Enquiry processing period


b) Recipients of personal data

Recipient categoriesData affectedLegal basis for transmissionLegitimate interest, if applicable 
Companies to whom requests referall under a) specified dataJob processing (Art. 28 DSGVO)  


5. E-mail

We generally handle all data that reaches our company via e-mail, such as business correspondence. This is subject to archiving required by law. All parties involved are aware that e-mail transmission channels without special precautions to authenticate the involved parties or for encryption of e-mail messages allows the non-secure transmission of data. Here we describe what happens with the personal data you provide when sending and receiving e-mails:

a) Information on processing

Data categoryIntended purposeLegal basisLegitimate interest, if applicableRetention period
E-mail contact data (mail header)Establishing connection, identifying sender and recipient(s) by pseudonymArt. 6 para. 1 f) DSGVOMaking contact and processing requests10 years
Content of e-mail (subject, body, attachments)Information about requestsArt. 6 para. 1 f) DSGVOProcessing enquiries10 years


b) Recipients of personal data

Recipient categoriesData affectedLegal basis for transmissionLegitimate interest, if applicable
Associated companies to whom requests referall under a. specified dataJob processing (Art. 28 DSGVO) 
Hosting service providerAccess dataJob processing (Art. 28 DSGVO) 


6. Social Media Plug-ins

This website does not contain any add-on programs (plug-ins) for social Networks.

III. Rights of the data subject

1. Right to object

If we process your personal data for the purposes of direct advertising, you have the right to object to the processing of your personal data for this sort of advertising at any time, with effect for the future; this also applies to profiling related to such direct advertising.

You also have the right to object, on grounds related to your particular situation, at any time to processing of personal data that concerns you based on point e) or f) of art. 6(1) GDPR; this also applies to profiling based on these provisions. 

You may assert your right to object at no cost. 

You can reach us using the contact information provided under I.2. 

2. Right of access 

You have the right to obtain confirmation as to whether or not personal data concerning you is being processed by us and, if it is, which personal data this is and other information pursuant to art. 15 GDPR.

You may assert your right of access in writing.

3. Right to rectification

You have the right to request that we immediately rectify inaccurate personal data concerning you (art. 16 GDPR). Taking into account the purposes of the processing, you have the right to have incomplete personal data completed - including by means of providing a supplementary statement.

4. Right to erasure (“right to be forgotten”)

You have the right to request that we delete the personal data concerning you without delay where one of the grounds specified in art. 17(1) GDPR applies and processing is not required for one of the purposes regulated in art. 17(3) GDPR.
You may assert your right to erasure in writing.

5. Right to restriction of processing

You have the right to request the restriction of processing of your personal data where one of the requirements under art. 18(1)A)-d) GDPR applies. You may assert your right to the restriction of processing in writing.

6. Right to data portability

You have the right to receive the personal data concerning you that you provided to us in a structured, commonly used and machine-readable format. You also have the right to transmit that data to another controller without hindrance from us or to have us transmit it directly where technically feasible. This shall always apply where the basis of data processing is consent or a contract and data is processed automatically. Thus this does not apply to data held in paper form.

7. Right to revoke consent

If processing is based on your consent, you have the right to revoke this consent at any time. This does not affect the legality of processing based on consent up to the time of revocation.

8. Right to lodge a complaint

You have the right to lodge a complaint with a supervisory authority.

IV. Glossary

Computer program for displaying websites (e.g. Chrome, Firefox, Safari)

The website only uses cookies to ensure the functionality of the website. No personal data is collected via these cookies.

So a cookie in this context is not a biscuit, but a piece of information that a website stores locally on the user’s computer in a small text file. This can be in the form of settings that a user has already made on their end, but can also be information that the website has independently collected from the user. Later, these locally stored text files can be read by the same web server that stored them. Most browsers accept cookies automatically. You can manage cookies by using browser functions (usually under “Options” or Settings”). This disables the storing of cookies, allows you to consent to cookies in individual cases, or otherwise restricts their use. You can also erase cookies at any time.

Non-member countries:
Countries that are not bound to the legal requirements of the EU Data Protection Directive (countries outside the EEA)

Personal data:
Any information relating to an identified or identifiable natural person. Identifiable refers to a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

Any operation or set of operations that is performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or modification, retrieval, consultation, use, disclosure by transmission, distribution or otherwise making available, alignment or combination, restriction, erasure or destruction.

A natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller.

Any form of automated processing of personal data consisting of the use of that personal data to evaluate certain personal aspects related to a natural person, in particular to analyze or predict aspects concerning that person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Our offers to which this privacy statement applies (see scope of application).

The collection of data and its evaluation regarding the behaviour of visitors to our services.

Tracking technologies:
Tracking may be done through the activity logs (log files) stored on our web servers or through data collection from your device via pixels, cookies and similar tracking technologies.

The privacy statement is currently in effect.

Last updated: 22 November 2019